We provide assistance, guidance and resources for our customers whenever needed – just the way we would like to be treated as customers ourselves: quickly, competently and pragmatically.
As a team, we offer dedicated support to our customers and attach greatest importance to a reliable, prompt and friendly support. Our monthly license includes support for our software solution. Your support requests will be handled by our support team primarily in your customer portal – from error analysis to individual solution.
For the realization of your project and the supervision of your tasks, your personal project manager is at your disposal.
Our support in a nutshell:
Two-day personal printQ workshop in our training center in Dortmund
Support by our specially trained support team via mail and ticket system in the customer portal
FAQ and comprehensive documentation (120 pages in German, English and French, which we created and maintain with loving care)
Permanent supervision of your project by your project manager